Customer Service & Shipping
Free Curbside, & No Contact Drop-Off Delivery for South Florida
This option allows you to take delivery of your furniture or goods without having direct contact with a Allweatherpatio delivery representative.
Add it to your order notes or Call my Customer Care team at (305) 625-7281 to request No Contact Drop-Off, or ask your delivery team member when they arrive at your home. The delivery team will leave your order on your doorstep, in a garage, or a designated area outside of your home. Your signature is not required.
The Allweatherpatio Delivery Experience team will take a photo or video after the item has been dropped off as proof of receipt. The health and safety of our employees and customers have always been a top priority.
we instituted additional cleaning guidelines for my delivery and logistic team members. You can shop at our stores or online at www.allweatherpatio.com & www.rattanshack.com Our delivery teams are still working to bring your new furniture and goods to your home. Due to increased health concerns regarding COVID-19, we are adding another great delivery option for you - No Contact Drop-Off!
If you live in Canada or the Caribbean, or in any country outside the U.S., and want to export your furniture order from Miami, FL, U.S. to your home, please call us toll-free at 1-888-255-7281, or e-mail us at [email protected], to secure the best pricing. Please note that you will be responsible for arranging the shipping with an export company of your choice. We would then deliver your order to your chosen export company. If you live in Canada, please contact us prior to ordering to determine the shipping charges and duty.
Domestic Pallet Based Shipping Policy "CURBSIDE"
- These freight carriers make “curbside” delivery, meaning that they will bring your merchandise to your front door or garage area. They will NOT bring your furniture inside a house, apartment, other residence or business, and they will NOT set your furniture up for you.
We utilize a variety of shipping methods to safely deliver our various products. Some products specifically require that we send them either common carrier or specialty carrier depending on the packaging or unique requirements of the product. Most orders ship out on wooden pallets for added protection against shipping damage, customer is responsible for disposal of the pallet. "Free Shipping" applies to full price orders shipping to the lower 48 US States. Outside of the lower 48 US States, shipping may not always be possible or may need to be arranged by the customer. However please call us, we will do our best to assist in making arrangements.
Free shipping nationwide subject to Freight Surcharge by Carriers as of 2022 rates increased. Additional shipping fees may be incurred for delivery to isolated areas. Orders shipped with freight carriers are most often delivered in large trucks that may not have the ability to access all residential streets, particularly in rural areas or islands where roads may provide limited accessibility. Though this is very rare, in this case additional charges may apply to complete delivery, or the customer would have the option to pick up their order from the shipping company's terminal closest to the delivery location.
For orders picked up from our warehouse location, any and all claims related to the condition of the products, or accuracy of the order must be addressed before receiving and signing for the order at the time of pickup.
*** ATTENTION: OPEN IMMEDIATELY IN FRONT OF DRIVER - DO NOT SIGN FOR A SHIPMENT THAT YOU HAVE NOT COMPLETELY INSPECTED ***
- Delivery Appointment: Whenever possible, the trucking company will call you in advance to schedule delivery. Unless the product is sent with no signature required, customer is responsible for scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Fees resulting from re-delivery will be the sole responsibility of the customer, so please do not miss your scheduled delivery appointment. Redelivery can take up to a week, depending on your location.
- Product inspection: despite any pressure from hurried delivery drivers for you to simply sign for your package, YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging and opening the boxes to inspect the contents as well. Any damage to the product that is not noted on the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on the Bill of Lading is the only way for our suppliers to receive compensation and resolve transit-related issues.
- Upon arrival of your item, request that the driver wait and then inspect all internal and external contents for damages and/or discrepancies. Upon signing the release form or bill of lading (BOL/POD) Proof of Delivery, you are accepting responsibility for any damage found after the fact.
- When a delivery item is signed for and no damage is notated then you are signing you accept the product “as is” and there will be no further requests for replacements or a damage claim.
- If damage is discovered, describe the damage by writing on the POD – it is vitally important that **You must have the driver acknowledge this with their personal initials and signature, and for you to retain your copy of the POD.**
- In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state and noted on the POD/BOL.
- If damage to the packaging has occurred; any tear, any dent, any markings on the box, then you are entitled to inspect the shipment, thus the driver will wait until you have completed a thorough examination of all items in the shipment.
- If the driver will not wait you must note on the POD/BOL - “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE – SUBJECT TO INSPECTION”.
- If the delivery confirmation is made with an electronic signature rather than a paper receipt, be sure that before you sign, you have inspected the items and any damages or shortages have been notated into the electronic device (or written on a piece of paper). All documentation must be in writing, never verbal to the driver.
Unless the entire item is completely destroyed, please do not refuse shipment. If you have any questions regarding what to do, please call us before you sign for or refuse any package. Typically damage and issues with our products can be fixed fastest when the items are left at the customer's home rather than back in the carrier's hands who caused the damage in the first place. In most cases a part can be replaced, or in circumstances when it is required to replace the entire item, we often allow the customer to use the damaged item until a replacement arrives. Please do not refuse an item unless completely destroyed.
Submitting a Claim
To report damage, please send an e-mail to [email protected] with a description of the damage and pictures. Please include your order ID number or last name on the order. Damage must be reported within three (3) days of receiving delivery. Waiting to file a claim outside of this timeframe makes us unable to advocate on your behalf to the shipper or supplier of your order.
Repair or Replacement Guarantee
By accepting damaged merchandise, you are in no way accepting responsibility for the damage as long as you clearly follow the steps for delivery above (see Product Inspection). It is the responsibility of our suppliers to replace or fix damaged or defective items at no cost to you when damage has been noted properly. We take your satisfaction seriously and will immediately take action to fix or replace damaged items.
Please note that some items sold by our suppliers are specialty, and hand-made, one of a kind products. Some may have imperfections such as knots in wood, rough surfaces, color variation, natural stone imperfection or other materials, variations in wicker weaving, minor cracks, repairs, or blemishes that are not considered defects, but are part of the hand-made nature of the product. These imperfections are not considered manufacturers defects and determining the difference between a defect and an "expected imperfection" will be determined solely by Allweather Patio staff. If you do not like the imperfections present on the particular piece(s) you receive and would like a replacement in order to attempt to receive a product more to your personal liking, exchanges can be made. The customer will be responsible for return shipping costs as well as the cost of shipping the new item. Returns will be subject to the policies above.
Returns & Replacements
100% Satisfaction Guaranteed
- AllWeatherPatio.com is committed to providing the highest-quality rattan and wicker furniture available on the internet, and the fastest delivery of that high-quality furniture. To that end, we offer a 30-day money-back guarantee on all our products. You would only be responsible for the return freight charge, and All Weather Patio would refund you the invoice total.
- If there is anything we here at All Weather Patio can do to help make you even happier, please contact us today at 1-888-255-7281 or [email protected], and we will do everything in our power to make you happy.
- Custom Sunbrella and or Choice of Fabric orders that are cut, sewn, and installed on the product are subject to a 25% Custom Fabric Cancellation fee. In addition if the product is cancelled after it has shipped the buyer is responsible for the 25% Custom Fabric Cancellation fee, and the return shipping charges to our facility.
- If you buy a fabric as shown, or the standard off white or beige, and want to cancel or return the goods, you are only responsbile for the return shipping charges to our facility.
Disclaimers & Limitation Of Liability
- You expressly agree that the use of AllWeatherPatio.com is at your sole risk. You must be 18 years of age or older to register as a user with us. Neither the Company, nor its affiliates, nor any of its officers, directors, employees, agents, third-party content providers (“Providers”), merchants (“Merchants”), sponsors (“Sponsors”), licensors (“Licensors”) or the like (collectively, “Associates”), warrant that AllWeatherPatio.com will be uninterrupted or error-free. Nor do they make any warranty as to the results that may be obtained from the use of AllWeatherPatio.com, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through AllWeatherPatio.com except that the Company does guarantee that if for any reason you are not satisfied, simply return it within 30 days, and we will replace it or refund the cost of the item minus the true shipping cost – whichever you prefer. In addition, we will repair or replace any product for a full year from the date of purchase for structural or material damage under normal care and conditions. AllWeatherPatio.com is provided on an “as is,” “as available” basis, and the Company specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by the Company nor its affiliates, nor any of its officers, directors, employees, agents, providers, merchants, sponsors, licensors, or the like, shall create a warranty.